At HP JEWELLERS, we strive to provide our customers with the highest quality jewelry pieces. We understand that sometimes a product may not meet your expectations or may not be the perfect fit. Therefore, we have implemented a product exchange and refund policy to ensure your satisfaction.

Product Exchange

If you wish to exchange a product, we are happy to accommodate your request within 30 days of the original purchase. Please note that we can only exchange the product for the same amount or more, and the product must be in the same condition as when it was bought.

Our team will carefully inspect the returned product to ensure it meets the required conditions. Once approved, you will be able to choose a new product from our wide range of exquisite jewelry designs. We are confident that you will find the perfect piece to suit your style and preferences.

No Refunds

While we strive to provide the best customer experience possible, we do not offer refunds on our jewelry pieces. We believe in the quality and craftsmanship of our products, and we stand behind their value.

Store Credit

In the rare case that a refund is necessary, we provide store credit instead. This store credit will be issued within 30 days of the refund request. You can use this credit to explore our collection and choose a different jewelry piece that meets your desires.

We understand that each customer's needs and preferences are unique, and we are committed to ensuring your satisfaction. Our team is always available to assist you with any questions or concerns you may have regarding our product exchange and refund policy.

Thank you for choosing HP JEWELLERS for your jewelry needs. We look forward to serving you and helping you find the perfect piece to elevate your style and make a lasting impression.